Cookies

We distinguish between the Admin interface and the Participant interface.

External cookies

Name: JSESSIONID
Provider: New Relic
Purpose: storing a session identifier so New Relic monitor can monitor the performance of our application
Process: until the browser is closed
Type: HTTP
Location: Admin interface & Participant interface

Name: _hjid
Provider: hotjar
Purpose: This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
Process: 365 days
Type: HTTP
Location: Admin interface & Participant interface (this will soon be removed from the participant interface)

Name: gat & gid & _ga
Provider: Google
Purpose: Used to differentiate between users
Process: 2 days
Type: HTTP
Location: Admin interface & Participant interface (this will soon be removed from the participant interface)

Name: Crisp
Provider: Crisp
amplitude_id_fa4974f121eaf6df9833693e99263781crisp.chat
crisp-client%2Fsession%2F-JzqEmX56venQuQw4YV8
GA1.2.275035234.1590671590
df7d5211c5c88b8f317a6dc70bff02b6d1590671590
crisp-client%2Fsession%2F7a70678f-84e0-4a02-84ce-d12b72194c26
Purpose: Used to bind a visitor to a chat session to make providing help by our support agents possible
Process: Cookies have a default expiration time of 6 months, which is renewed if and when the user comes back to the website and loads the chatbox.
Type: HTTP and local storage

Functional cookies by Easy LMS

Name: PHPSESSID
Provider: Easy LMS
Purpose: To store data of the participant needed during their session for our application to work
Process: until the browser is closed
Type: HTTP
Location: Admin interface & Participant interface