How we work
Learn more about our work processes and key values. Team members from different disciplines share their expertise, thoughts, and knowledge.
-
Meet Intercom, our Concierge Owl
We want to give our clients the best customer experience they’ve ever had. But we can’t do that by ourselves. We need help. Meet our Concierge Owl: Intercom. This support platform opens the door to our clients.
-
From idea to kick starter launch: how we started our Help Center
Answering the same questions over and over again. There should be a more efficient way to handle this, while quality isn’t hurt. We came up with an extensive Help Center with over 170 informative articles to get you started. Read how we launched our knowledge base.
-
7 ways we’ve made Easy LMS user-friendly
We want to give our clients the best user experience. It takes a lot of steps and mistakes to get there. We share the good, the bad, and the ugly.
-
How we maintain the quality of your academy using visual regression testing
Changes in one component can have unwanted effects in others. Visual regression testing enables us to deal with this problem, before it makes its way to our end users.
-
Why we have target conditions instead of targets
To meet their targets, employees overlook a lot. Not a desirable situation. Just like being stressed out by all the targets you have to meet. Have you ever thought of using target conditions instead? We use them, and will explain to you why.
-
The art of reviewing
Reviewing each other’s work is an important quality control measure. We take time for that. In this article, we reveal our favorite review method and why it is best to take the time rather than rush.
-
5 reasons why client feedback is important to us
Client feedback is an important part of growing a business. It guides and informs our decision-making, and influences our product roadmap. Read more reasons why client feedback is so important to us.
-
What we do to make Easy LMS accessible
Accessibility and user-friendliness is usually a rare topic of conversation when it comes to software. At Easy LMS it’s not. It is one of our main priorities.
-
Team spirit for the win
Work hard, play hard. There are multiple ways to strengthen team spirit. In this article we tell you about all the fun stuff we do.
-
Improve every day with Kaizen
It's almost impossible to put improvements for your organization on the agenda and ultimately get these implemented. That is why we started with Kaizen for fast, effective, and immediate results.
-
Flow and deep concentration: creating a productive working environment
Flow is a powerful tool to improve your performance. At Easy LMS we stimulate the flow state. Because, well, the price of distraction is bigger than you can imagine.
-
How we talk to our clients
Communication is key. We experience that every day. This article explains why we use a light-footed tone in our communication, and why we sometimes need to be firm.
-
Bugs happen. How do we fix them?
When we handle bugs, they follow a certain flow. In this in-depth article we tell you every step in the process. From discovery, until notification of a fix.
-
Why we don’t do overtime
Overtime is part of the job. At least that's what a lot of employers and employees think. We disagree.
-
How we use Scrum
How can you get complex projects off the ground, finish them on time, and stay within budget? Our answer: Scrum.
